Terms and Conditions

GENERAL INFO

Therapy Pure Essentials (TPE) does not take any responsibility regarding state, county or laws specific to your geolocation.  Please do your due diligence before ordering any products to be delivered to your specific locale.

Our Cannabidiol isolate is derived from organically grown hemp in the European Union and here, in the United States. NONE of our Cannabidiol is derived from cannabis, and none of our Cannabidiol isolate exceeds the .03% threshold of THC. As a result, this product is not regulated by the FDA and is a nutraceutical. Please check out our COAs to confirm this.

RETURN POLICY

Therapy Pure Essentials  will allow returns up to 14 days from order date, if unopened and still in new condition. Acceptable returns need to be evaluated and approved before initiated by customer. Email us at customerservice@therapypureessentials.com to begin that process. Shipping costs associated with returns are the responsibility of the customer. Please keep your mail receipt as proof of shipment. Once we receive and evaluate the product, you will be refunded accordingly.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours of receiving the product and photographic evidence will be required. Email us at customerservice@therapypureessentials.com to make such a claim.

PRIVACY POLICY

Therapy Pure Essentials  respects your privacy and will not share your information with any third parties. We are responsible for all personal information provided when registering for our emails or ordering products from TPE. All information is collected under the protection of a SSL security certificate and is only stored as encrypted data.


SHIPPING POLICY

The delivery of the order will be made to the delivery address specified, and will be delivered by the method chosen by the customer (either USPS First Class or USPS Priority). If for some reason we are sold out of a product you ordered, we will communicate with you to determine whether or not to ship a partial order, hold the order until we can fulfill the stock, change or cancel the order. We will then inform you immediately by email if this should be the case.

We currently ship to all 50 States, including Hawaii and Alaska. If you need alternative shipping arrangements, Like UPS or Fedex, please contact us at customerservice@therapypureessentials.com, and provide your order number available.

HOW LONG BEFORE YOU GET YOUR PACKAGE?

USPS First Class usually takes 5-7 days, USPS Priority usually takes 3-4 days.

DISCLAIMER

These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing cannabidiol.